Privacy Policy


Privacy Policy

Last updated: April 2026

Andrews Removals and Storage Company is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Andrews Removals and Storage Company is the data controller for the personal data collected through this website and our services.

Trading name: Andrews Removals and Storage Company
Address: Unit 2 Myers Road, Gloucester, GL1 3QD
Phone: 01452 520 668 / 0800 955 1982
Email:

If you have any questions about how we handle your data, please contact us using the details above.

2. What Personal Data We Collect

We may collect the following types of personal data:

  • Identity data: your name
  • Contact data: email address, phone number, home or business address
  • Service data: details of your move, including collection and delivery addresses, dates, and any special requirements
  • Financial data: information relating to quotes and invoices (we do not store payment card details)
  • Technical data: IP address, browser type and version, pages visited, and other usage data collected via cookies and analytics tools
  • Communications data: records of any correspondence between us

3. How We Collect Your Data

We collect personal data in the following ways:

  • Directly from you when you contact us by phone, email, or via our website contact form
  • When you request a quote or book a removal, storage, or packing service
  • Automatically through cookies and analytics tools when you browse our website (see the Cookies section below)

4. Why We Use Your Data (Lawful Basis)

We only use your personal data where we have a lawful basis to do so. The table below sets out how and why we use your data:

Purpose Lawful Basis
Responding to enquiries and providing quotes Legitimate interests / Pre-contractual steps
Carrying out your removal, storage or packing service Performance of a contract
Sending invoices and managing payments Performance of a contract / Legal obligation
Keeping records for legal and accounting purposes Legal obligation
Improving our website and services through analytics Legitimate interests
Sending service-related communications Legitimate interests

We do not sell your personal data to third parties, and we do not use your data for unsolicited marketing without your consent.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law. As a guide:

  • Customer records and financial data: retained for up to 7 years in line with HMRC requirements
  • Enquiry data (where no service was booked): retained for up to 12 months
  • Website analytics data: subject to the retention settings of the relevant analytics platform

6. Who We Share Your Data With

We may share your personal data with the following third parties where necessary to deliver our services or meet our legal obligations:

  • Move Assured – the industry accreditation scheme of which we are an approved member
  • Our staff and crew – only where needed to carry out your removal or storage service
  • International shipping partners – where your removal involves overseas delivery
  • Accounting and legal professionals – where required for tax or legal compliance
  • Website and analytics providers – such as Google Analytics (via ExactMetrics), which may process data on our behalf under data processing agreements

We do not transfer your personal data outside the UK or European Economic Area (EEA) unless appropriate safeguards are in place.

7. Cookies and Analytics

Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Strictly necessary cookies: required for the website to function. These cannot be disabled.
  • Analytics cookies: we use Google Analytics (managed via ExactMetrics) to understand how visitors interact with our website. This data is anonymised and aggregated. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
  • Functional cookies: used to remember preferences and improve your experience on the site.

When you first visit our website, you will be asked to consent to non-essential cookies. You can withdraw your consent or manage your cookie preferences at any time using the cookie settings link in our website footer.

For more information about cookies, visit www.aboutcookies.org.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: you can request a copy of the personal data we hold about you
  • Right to rectification: you can ask us to correct inaccurate or incomplete data
  • Right to erasure: in certain circumstances, you can ask us to delete your data
  • Right to restrict processing: you can ask us to pause how we use your data in certain situations
  • Right to data portability: you can request your data in a structured, commonly used format
  • Right to object: you can object to us processing your data where we rely on legitimate interests
  • Rights related to automated decision-making: we do not use automated decision-making or profiling

To exercise any of these rights, please contact us at or write to us at the address above. We will respond within one calendar month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO):

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, so please do contact us in the first instance.

10. Changes to This Policy

We may update this privacy policy from time to time. The “last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.